Customer Survey – Here’s What You Said!
You may have noticed recently that we sent out a survey asking for your opinion on GB Foam Direct. We always strive to deliver the very best service, but also know that no business is perfect.
There’s always room to improve and that’s what we’re aiming to do. By sending out this survey, we got to learn first-hand, from you, how we can better the GB Foam experience.
We’ve now collected your responses and it’s safe to say that we’re extremely happy with what we’ve seen. Your kind words mean the world to us and it’s so encouraging to learn that our hard work has been paying off.
You’ve shared your voice, now see what others have said. We asked more than 35,000 of our previous customers to share their opinion. Here are the results.
Average Rating Out of 5
We’re very pleased to report that on average, you rated GB Foam 4.9 out of 5. Thank you!
As mentioned, there are always ways to improve and we’ll be addressing all of the comments that you’ve made in a further effort to do so.
Would You Recommend GB Foam to a Friend?
A massive 99.31% of those surveyed said that they would recommend GB Foam to a friend. Amazing! Whilst we’re certainly happy with that number already, our team will be investigating ways to bring that figure even closer to 100%.
There are still plenty of comments for us to sort through, but here are just a few that we’d like to share with you all.
“I’ve found they go above and beyond to give advice and fabulous service”.
“The delivery is fast and the foam is always cut correctly and well wrapped as requested. The website is always easy to select foam just as I want it. I have used GB Foam direct more than once”.
“Great service, im always really happy with the foam and the prices always beat competitors”.
“Great communication, easy ordering, fast delivery and competitive pricing. highly recommended”.
“Simple online ordering platform, everything came exactly as specified. Telephone contact was easy and the advice given was perfect”.
“Helpful staff. Was not certain what grade foam I needed but they explained it all so easily”.
“What a helpful team – I needed a really tricky shape cutting and you were patient and helpful in doing it perfectly”.
Thank you all for your kind words. We’ve thoroughly enjoyed reading through them. Be assured that any suggestions you have made will be fully addressed by our team.
We Value Your Opinion!
We’re truly thankful to you all for taking the time to share your voice. Your comments are already helping us to improve our services and motivate our team.
We may be distributing more surveys in the future and giving you the chance to win some fabulous prizes, so be on the lookout.
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